Refund Policy

At M/s. MARY MATHA TECHNOLOGY PRIVATE LIMITED, we strive to provide high-quality services and ensure customer satisfaction. We understand that there may be instances where you may seek a refund. This Refund Policy outlines the circumstances under which refunds may be granted and the process for requesting a refund.

1. Eligibility for Refund

Refunds may be considered under the following circumstances:

  • Service Issues:If you are unable to access the services due to technical difficulties on our end that remain unresolved after reasonable attempts to fix the issue.
  • Duplicate Transactions: In the event of duplicate billing or accidental multiple payments for the same service/product.
2. Non-Refundable Situations

Refunds will not be provided under the following circumstances:

  • Change of Mind: Refund requests based on a user changing their mind after purchasing a service/product or choosing not to use the service/product.
  • Improper Use:If the services have been used improperly or in violation of M/s. MARY MATHA TECHNOLOGY PRIVATE LIMITED's Terms and Conditions and Privacy Policy.
  • Compatibility Issues: Refunds will not be granted if the user's device does not meet the compatibility requirements necessary for using our services or products.
  • Recharge & Payment: Refunds for Prepaid, Postpaid, DTH, Broadband, FASTag, Water and Electricity, Bookings, etc. services will be given only as per the terms & policies of the respective service providers.
  • Subscription Expiry: Refunds will not be provided for any unused portion of a subscription after the subscription period has commenced.
3. Refund Process

If you believe you are eligible for a refund based on the criteria above, please follow these steps:

  1. Request Submission: Submit a refund request by emailing our support team at [support email] within 15 days of the transaction date. The request should include:
    • Your name
    • Email address used for registration
    • Transaction ID or invoice number
    • Reason for requesting a refund, along with any supporting documentation
  2. Review Process: Our support team will review your request within 7 working days from the date of submission. During this period, we may reach out to you for additional information or clarification.
  3. Decision Notification: Once the review is complete, we will notify you of our decision via email. If your request is approved, the refund will be processed as per the below guidelines.
4. Refund Timeline
  • Mode of Refund: Approved refunds will be processed to the original payment method used at the time of purchase.
  • Processing Time: Refunds will be initiated within 7-10 business days after the refund request has been approved. However, depending on your bank or payment processor, it may take additional time for the refund to reflect in your account.
  • Currency and Fees: Refunds will be issued in the same currency as the original payment. M/s. MARY MATHA TECHNOLOGY PRIVATE LIMITED is not responsible for any differences due to fluctuations in exchange rates or additional bank fees.
5. Subscription Cancellations

For subscriptions that are billed on a recurring basis:

  • Cancellation Request: You can cancel your subscription at any time through your account settings on the M/s. MARY MATHA TECHNOLOGY PRIVATE LIMITED website/app. The cancellation will take effect at the end of the current billing cycle.
  • No Refunds for Subscription Cancellations: If you cancel a subscription, you will continue to have access to the service until the end of your billing cycle, but no refunds will be provided for the unused portion of the subscription.
6. Modifications to the Refund Policy

M/s.MARY MATHA TECHNOLOGY PRIVATE LIMITED reserves the right to modify or update this Refund Policy at any time. Any changes to the policy will be reflected on this page and will take effect immediately upon posting. It is your responsibility to review the Refund Policy periodically to remain informed of any updates.

7. Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at:

  • Name: Siby Poulose
  • Phone Number: +919745539191
  • E-mail: info@info-91.in
  • Address: M/s. MARY MATHA TECHNOLOGY PRIVATE LIMITED, 13th Cross Road, Kalappa Layout, Basavanagar, Marathahalli, Bangalore, Karnataka - 560 037

We appreciate your trust in M/s. MARY MATHA TECHNOLOGY PRIVATE LIMITED and are committed to providing the best user experience possible.